MATHIEU COPAYER
La Courneuve
Summary
Professional service worker with strong background in hospitality, well-prepared for roles in fast-paced environments. Known for reliability and ability to adapt to changing demands while ensuring high standards of cleanliness and customer satisfaction. Adept in team collaboration, contributing to cohesive and effective work environment. The image of your company fully corresponds to this that I want to convey, share, be part of listening to passengers while offering a service of excellence that entirely integral part of values of French Bee.
Overview
5
5
years of professional experience
Work History
Car Rental Agent
Hertz France
03.2024 - 10.2024
- Responded to customer requests for products, services, and company information.
- Conducted thorough inspections of vehicles before and after rentals, minimizing damage claims and maintaining fleet quality.
Airport Customer Service Agent
City One
09.2021 - 09.2023
- Assisted passengers with check-in processes, ensuring a smooth and efficient experience.
- Facilitated the boarding process for passengers, maintaining an organized and efficient environment.
Car Rental Agent
HERTZ REUNION
09.2021 - 09.2023
- Conducted thorough inspections of vehicles before and after rentals, minimizing damage claims and maintaining fleet quality.
- Managed customer queries efficiently via phone calls or emails, resulting in prompt issue resolution and satisfied clientele.
Land Cruise Guide
Bourbon Tourisme, Costa Croisière
01.2020 - 03.2020
- Maintained safety standards during excursions, resulting in zero accidents or incidents.
- Built personal relationships with guests to promote positive experiences.
Customer Service
Centre Artisanal De Murcie
10.2020 - 12.2020
- Delivered high-quality customer service, resolving issues promptly and professionally.
- Managed visitor access control by verifying identification documents and issuing temporary passes when necessary.
Customer Service
Opération Tranche PAPAYE
12.2019 - 01.2020
- Enhanced guest satisfaction by promptly addressing inquiries and providing personalized assistance.
- Streamlined check-in processes for increased efficiency and reduced wait times.
Education
Cabin Crew Attestation -
Aéroschool
Nanterre10-2024
Business And Technology Education Council - Tourism
Lycée Evariste De Parny
Saint-Paul06-2020
High School Diploma - Accueil Relation Clients Usagers
Lycée Isnelle Amelin
Sainte-Marie06-2019
General National Vocational Qualification - Métier de la relation clients et aux usagers
Lycée Professionnel Isnelle Amelin
Sainte-MarieSkills
- Customer service mindset
- Stress management
- Autonomy
- Teamwork and coordination
Langues
Anglais
Intermédiaire supérieur (B2)
Espagnol
Intermédiaire supérieur (B2)
Créole
Langue maternelle
Personal Information
- Title: Cabin Crew
- Availability: Ile de France
- Nationality: Français
- Driving License: License B
- Marital Status: Single
- Date of Birth: 23
Hobbies
- Modeling
- Go to the gym
- Discover new culutures
- Travel
Timeline
Car Rental Agent
Hertz France
03.2024 - 10.2024
Car Rental Agent
HERTZ REUNION
09.2021 - 09.2023
Airport Customer Service Agent
City One
09.2021 - 09.2023
Customer Service
Centre Artisanal De Murcie
10.2020 - 12.2020
Land Cruise Guide
Bourbon Tourisme, Costa Croisière
01.2020 - 03.2020
Customer Service
Opération Tranche PAPAYE
12.2019 - 01.2020
Cabin Crew Attestation -
Aéroschool
Business And Technology Education Council - Tourism
Lycée Evariste De Parny
High School Diploma - Accueil Relation Clients Usagers
Lycée Isnelle Amelin
General National Vocational Qualification - Métier de la relation clients et aux usagers
Lycée Professionnel Isnelle Amelin
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